All transactions are in US Dollars ($).

Delivery will be done via USPS or if applicable DHL, USPS (for APO addresses)

All orders will be shipped within 3 business days from date of purchase (unless otherwise specified) and will arrive based on USPS and/or DHL delivery schedules.

Currently there are no known export or legal restrictions with our products.

Our privacy policy can be found here

Refund Return Policy

Please inspect your package carefully upon delivery. If for any reason you are not satisfied with your purchase, please contact our customer service number or support@biglasers.com for a return authorization within 7 days of receipt as we can not re-sell used items.

Please note that your return authorization number will expire 7 days after being issued and there is a 25% restock fee for any return. The customer is responsible for shipping. Also, we do not refund shipping charges. No credit is given for lost return packages and nonreturnable items returned back to us will not be shipped back to the returning sender nor credited to their account.

We strongly recommend that you use a shipping carrier with trackable shipping methods as we cannot be responsible for any damaged or lost laser returns.

Ordering

Can I place orders on the web?

To place your order online, simply click the add to cart or buy now button and you’ll be directed to your shopping cart, then click “Checkout” to enter your shipping and billing details.

How can I do a phone order?

Simply call 1-877-614-5304 during business hours to place an order.

Is rush delivery available?

Rush delivery may be possible on certain items. Please contact us.

How can I buy?

Orders can be placed online, over the phone, or via mail order.

Is there sales tax?

There is no sales tax levied from BigLasers.com

Do you have any minimum order requirements I should know about?

There are no minimum order requirements when you place an order.

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Shipping

How long until my lasers ship?

Shipping and availability is placed on each individual laser page listing time frames and available stock. Typical delivery for items is 2 – 3 weeks from date of purchase unless otherwise stated. Shipping during holidays can be delayed due to volume, please place orders ahead of time to ensure a timely delivery.

Can you ship to P.O. Boxes?

Yes, we ship to P.O Boxes.

Do you ship to APO/FPO?

Yes, we ship to APO/FPO addresses..

Can you ship to Canada?

Yes, we ship to Canada.

Do you send packages internationally?

Yes, we ship worldwide.

How is shipping cost calculated?

Shipping is flat rate with additional costs for every added item.

What are my shipping options?

Air shipping is used for all packages.

Will items I order ship together or separately?

Most items are shipped together accordingly. Occasionally items may come separately and you will be informed of this when and if it is necessary.

Holiday Shipping Times?

Shipments may be delayed during holidays due to overwhelming volume so please place orders ahead of time to ensure holiday delivery. Shipments during the Spring Festival are delayed 7-10 days.

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Tracking

How do I check my order?

You can contact us with any questions regarding an order, or track online if you’ve received a tracking number.

Do I get an email confirmation after placing my order?

You receive an email immediately following any purchase.

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Return Policy

What is your return policy?

There are no free samples or trials with any BigLasers.com items. If an item is damaged please contact us immediately for instructions to get a replacement unit.

Can I receive a refund?

All refunds issued are received within 3-5 business days.

Can I return damaged or used goods?

Used goods are non returnable, damaged goods can be replaced. Please contact Big Lasers to get instructions.

Do you have restocking fees?

There is a 25% restocking fee.

What if items are damaged?

All packages are inspected before shipping. If anything is damaged please contact Big Lasers for specific instructions.

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Privacy

Are online transactions completely secure and safe?

All payment information is SSL secured and safe to transmit on BigLasers.com.

What is done with any contact information I submit?

Contact information is stored in case we need to contact you. It is not used otherwise.

Do you have a privacy policy?

Our privacy policy can be found here.

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F.A.Q.

Do you have a printed catalogue?

Not at this time.

Is there a Biglasers.com affiliate program?

It is in development and will be listed online when available.

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